Information systems (IS)can improve a process by improving the control of activities in the process.
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Q16: An objective is a desired goal an
Q17: Processes can have effectiveness or efficiency objectives,or
Q18: Efficiency objectives seek to conserve limited resources
Q19: Operational service processes include Track Orders,Customer Support,and
Q20: A role is a subset of the
Q22: Diagrams of suggested improvements are called "as-is"
Q23: Automation means that a computer does an
Q24: Activities of processes that do not involve
Q25: Clearly communicated objectives help process participants better
Q26: Managers should not marry KPIs; they need
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