A company discovers that its Facebook page contains numerous complaints representing reasonable criticism from customers about its products.Which of the following is likely to be the best response to such criticism?
A) Leave the problematic content as it is to lend credibility to the page.
B) Remove the content immediately to avoid negativity toward the company.
C) Delete the content and notify the users about the deletion.
D) Block the publishers of such posts from making further contributions.

Question

Quizplus · Accepted Answer

Leaving reasonable criticism visible on the page can lend credibility to the company by showing that it is open to feedback and willing to engage with its customers' concerns. This approach can enhance trust among current and potential customers.

A Company Discovers That Its Facebook Page Contains Numerous Complaints