Stephanie supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33 percent over the last four months. Stephanie is understanding and patient with her staff, and tells them she knows what they're going through because it wasn't so long ago that she took those calls. How would Stephanie's staff describe her style?

Question

Quizplus · Accepted Answer

According to House's revised path-goal theory, those with a supportive leadership style treat others as equals, show concern for well-being and needs, and are friendly and approachable.

Stephanie Supervises a Call Center Department That Receives Stress-Producing Calls