_____ is an organizational approachinvolving all employees tosatisfy customers by continuallyimproving goods and services.
A)Hands-off management
B)Theory X management
C)Total quality management
D)Bureaucratic management

Question

Quizplus · Accepted Answer

Total quality management is an organizational approach that involves all employees to satisfy customers by continuously improving goods and services. It focuses on teamwork, employee involvement, continuous improvement, and customer satisfaction as the key principles for achieving organizational success. Hands-off management is a leadership style that involves minimal direction and intervention, while Theory X management assumes that employees are lazy, unproductive, and need to be closely monitored and controlled. Bureaucratic management is a formal and rigid management style that emphasizes rules and procedures over flexibility and innovation.

_____ Is an Organizational Approachinvolving All Employees Tosatisfy Customers by Continuallyimproving