ACR Communications Inc.is known for its excellent services.This strength stems from the company's long-standing commitment to engaging all employees in customer satisfaction through the continuous improvement of communication services.This long-standing approach can best be described as:
A)total quality management
B)Theory X management.
C)micromanagement.
D)job deskilling.

Question

Quizplus · Accepted Answer

The company's commitment to engaging all employees in customer satisfaction and continuous improvement of communication services aligns with the principles of total quality management. This approach emphasizes involving all employees in the process of improving quality and meeting customer needs.