Total quality management includes all of the following,EXCEPT:
A)continuously improving quality.
B)making a total effort toward meeting customer needs.
C)making everyone responsible for doing the right job the first time.
D)incorporating a Theory X management style.

Question

Quizplus · Accepted Answer

Total quality management is focused on the continuous improvement of product quality and customer satisfaction. It emphasizes the involvement of all employees and departments in the organization in achieving these goals. Theory X management style, which assumes that employees need to be motivated through punishments and rewards, is not consistent with the principles of total quality management.

Total Quality Management Includes All of the Following,EXCEPT