Elvira is having problems with a colleague at work.To resolve the issue,she wants to follow the formal dispute resolution program that is in place at work.What is the first level of dispute resolution that she must complete?
A)Local management review
B)External review
C)Nonbinding mediation
D)Binding arbitration

Question

Quizplus · Accepted Answer

The first level of dispute resolution in a formal program is usually local management review. This involves bringing the issue to the attention of your immediate supervisor or manager, who will then work to resolve the issue and come to a mutual agreement with the colleague. If this step does not lead to a resolution, then the next level may involve nonbinding mediation or external review. Binding arbitration is usually the final step, and it is legally binding, meaning both parties must abide by the decision made by the arbitrator.

Elvira Is Having Problems with a Colleague at Work