When a complaint or grievance is brought to a supervisor,he or she should do all of the following EXCEPT:
A)listen patiently with an open mind.
B)delay the time for an initial hearing.
C)encourage the employee to say whatever is on his or her mind.
D)treat the employee's problem as important.

Question

Quizplus · Accepted Answer

Delaying the time for an initial hearing can make the employee feel ignored or dismissed. It is important for the supervisor to address the complaint or grievance in a timely manner.

When a Complaint or Grievance Is Brought to a Supervisor,he