From an open-systems view, the output of a service system consists of satisfied customers.
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Q12: It is convenient and often necessary to
Q13: The Clark-Fisher hypothesis notes the shift of
Q14: The decrease in the proportion of income
Q15: Services are deeds, processes, and performances.
Q16: The fall in employment in the agricultural
Q18: Little or no interaction between customer and
Q19: Personnel training is a criterion for evaluating
Q20: Services are time-perishable. An opportunity to provide
Q21: An empty airline seat or hotel room
Q22: Division of labor is the central concept
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