Which of the following is not part of a good service guarantee?
A) It is unconditional.
B) It is easy for the customer to understand.
C) It is meaningful to the customer.
D) It is difficult for the customer to invoke.

Question

Quizplus · Accepted Answer

A good service guarantee should be easy to understand, meaningful to the customer, and unconditional. If the guarantee is difficult for the customer to invoke, it defeats the purpose of having a guarantee in the first place.

Which of the Following Is Not Part of a Good