Which of the following categories carries the highest point value on the examination paper for the Malcolm Baldrige National Quality Award?
A) Leadership.
B) Strategic quality planning.
C) Management of process quality.
D) Customer focus and satisfaction.

Question

Quizplus · Accepted Answer

The Malcolm Baldrige National Quality Award places the highest point value on "Customer focus and satisfaction." This reflects the importance of understanding and meeting customer needs and expectations in achieving excellence in organizational performance.

Which of the Following Categories Carries the Highest Point Value