According to Maister, which of the following statements is not true for waits?
A) Unoccupied time feels longer than occupied time.
B) Anxiety makes waits feel longer.
C) In-process waits feel longer than preprocess waits.
D) Unfair waits feel longer than fair waits.

Question

Quizplus · Accepted Answer

According to Maister, in-process waits feel shorter than preprocess waits because when customers are engaged in an activity, they feel like they are making progress and time passes more quickly. Therefore, statement C is not true.

According to Maister, Which of the Following Statements Is Not