Which of the following queue configurations permits opportunities for division of labor and service differentiation?
A) Multiple queue.
B) Single queue.
C) Take a number.
D) Self-serve.

Question

Quizplus · Accepted Answer

Multiple queue configurations typically have separate lines for different services or types of customers, allowing for division of labor and service differentiation. For example, a bank may have separate lines for tellers, account services, and loan officers. This allows employees to specialize in a particular area and provides customers with more personalized service. Single queue, take a number, and self-serve configurations do not offer the same opportunities for division of labor and service differentiation.

Which of the Following Queue Configurations Permits Opportunities for Division