Question 1

The best training to ensure maximum transfer of learning to the job is:
A)computer-aided training.
B)simulation-based training.
C)classroom training.
D)on-the-job-training.

Accepted Answer

On-the-job training is the best choice as it allows employees to practice and apply their acquired skills immediately in their work environment leading to better retention and transfer of learning to their job.

Question 2

You are reviewing various ways to deliver EEO law training to about 400 managers. Managers need exposure to the material, and consistency of delivery is your key concern. Your best choice is the use of ________ for delivery.
A)slides
B)lecture
C)role play
D)a simulation

Accepted Answer

Slides are the best choice for delivering EEO law training to a large group of managers. Slides allow for consistency of delivery and can be easily distributed to all participants, ensuring everyone receives the same information. It also provides exposure to the material without being too overwhelming or time-consuming. Additionally, slides can be used as a reference for future use.

Question 3

Netgear needs to provide EEO training to its middle managers. The complicated information requires extended periods of uninterrupted study. Which of the following would be most appropriate?
A)OJT
B)Job rotation
C)Off-the-job training
D)Mentoring by an experienced upper-level manager

Accepted Answer

Off-the-job training allows for extended periods of uninterrupted study, which is necessary for complicated information. OJT and job rotation may not provide the necessary time and focus for this type of training, and mentoring by an experienced upper-level manager may not have the structured curriculum needed for EEO training.

Question 4

You have a number of new hires that need to learn about the company benefit plan. They are spread throughout six offices in different states across the country. Employees typically ask a number of questions about benefits regardless of the clarity of explanations by trainers. The best presentation option in this situation would be:
A)videotape.
B)teletraining.
C)computer-based training.
D)classroom-based training.

Accepted Answer

Teletraining allows for remote presentation to different locations simultaneously and provides an opportunity for interactive Q&A with the trainer. It also saves costs of travel and lodging for trainers and trainees.

Question 5

In the U.S., an apprenticeship would most likely be offered to:
A)carpenters.
B)graphic artists.
C)managers.
D)college students.

Accepted Answer

Apprenticeships are typically offered in fields where hands-on experience is critical, such as the skilled trades. Carpenters, along with electricians, plumbers, and other construction tradespeople, commonly receive apprenticeships to gain the necessary training and experience to become skilled professionals in their field.

Question 6

Which of the following is a disadvantage of OJT training?
A)Trainers lack effective teaching skills.
B)It is the most expensive type of training to conduct.
C)It tends to have the least transferability of learning the actual job.
D)Trainer-trainee relationships are strained due to customer pressures.

Accepted Answer

On-the-job training (OJT) can be less effective if trainers lack the necessary teaching skills, as they might be skilled workers but not necessarily skilled in imparting knowledge to others.

Question 7

Employees in your central office need training on their cafeteria-style benefits plan. Employees can adapt the benefits plan to their personal preferences. You need a consistent, standardized, self-paced, individualized mode of delivery. Your best choice would be:
A)lecture.
B)role play.
C)e-learning.
D)on-the job training

Accepted Answer

E-learning provides a consistent and standardized mode of delivery, as all employees can access the same material. Self-paced learning allows employees to adapt the material to their personal preferences, and individualized learning ensures that each employee learns at their own pace. Role play and on-the-job training do not provide the consistency, standardization, or individualization required for this scenario. A lecture may provide consistency, but it does not offer the self-paced or individualized learning necessary for employees to adapt the benefits plan to their personal preferences.

Question 8

Objectives for a training program should most likely:
A)focus on worker characteristics.
B)depend on program costs and time.
C)be stated in terms of employee traits.
D)relate to KSAs identified in the task analysis.

Accepted Answer

Objectives for a training program should be focused on the KSAs (Knowledge, Skills, and Abilities) identified in the task analysis. The focus should be on the specific competencies that employees need to perform their jobs effectively, rather than general employee traits or characteristics. The objectives should not be limited by program costs or time constraints but should be tailored to adequately address the identified job competencies.

Question 9

Law enforcement agencies' use of Firearms Training Systems, with its microcomputer and video screen, to train police officers is an example of:
A)e-learning.
B)teletraining.
C)simulations.
D)OJT training.

Accepted Answer

Firearms Training Systems uses simulations to train police officers. E-learning and OJT training do not involve the use of simulations, and teletraining refers specifically to training conducted via telecommunications technology, which is not necessarily the case with Firearms Training Systems.

Question 10

Which of the following is NOT associated with computer-based training?
A)Instructor feedback
B)Low costs
C)Standardized
D)Self-paced

Accepted Answer

Instructor feedback is a common feature associated with traditional classroom training, not computer-based training. Computer-based training is designed to be self-directed and learners may rely on software-generated feedback.

Question 11

Which of the following is the best example of appropriate training objectives?
A)Managers will be aware of cultural diversity issues.
B)Managers will understand the ramifications of EEO law.
C)Managers will conduct personal problem-solving interviews.
D)Managers will respond to customer complaints by telephone within 24 hours.

Accepted Answer

Option D is the best example of appropriate training objectives as it is specific, measurable, achievable, relevant and time-bound (SMART). It clearly states what the managers are expected to do and by when. Option A is too broad and lacks clarity, Option B is too general, and Option C is not specific enough in terms of the type of problem-solving interviews.

Question 12

Tasks that require rehearsing, working from a remote location, or visualizing objects or processes not usually available, are most effectively trained with:
A)computer-based training.
B)a simulation.
C)role play, off-site.
D)virtual reality.

Accepted Answer

Virtual reality provides an immersive and interactive environment that allows individuals to rehearse and visualize scenarios that may not be possible or safe in real life. This technology can also be used remotely, making it a versatile option for training. Computer-based training and role play off-site are limited in their ability to create realistic simulations, and may not provide the same level of engagement and feedback as virtual reality.

Question 13

A kind of on-the-job training (OJT)that many college students are required to perform as part of their degree programs is:
A)apprenticeships.
B)internships.
C)job rotation.
D)job enrichment.

Accepted Answer

Internships are a common form of OJT required by many degree programs. They provide students with hands-on experience in their field of study and the opportunity to apply theoretical knowledge in a practical setting. Apprenticeships involve formal instruction and training under the guidance of a skilled professional, typically in a trade or craft. Job rotation involves moving employees through different positions within an organization to enhance their skills and knowledge. Job enrichment involves giving employees more control over their work and adding new challenges or responsibilities to their jobs. While all of these types of OJT can be valuable, internships are the most commonly required for college students.

Question 14

The best type of training objectives are those that are:
A)behavior based.
B)trait oriented.
C)outcome based.
D)flexible.

Accepted Answer

The answer of The best type of training objectives are...

Question 15

The variability of quality and content of OJT between businesses:
A)is beneficial because of the increased diversity of abilities.
B)makes it difficult for managers to judge the skill level of workers from other firms.
C)makes OJT undesirable for small businesses that lack large HR departments.
D)makes OJT the best choice for most organizations because of the lack of distractions.

Accepted Answer

The variability of quality and content of OJT between businesses makes it difficult for managers to judge the skill level of workers from other firms. This can hinder the recruitment process as well as the ability to assess the capabilities of potential job candidates.

Question 16

Sam is training a bomb squad to defuse bombs. Today's bombs are very complex. The equipment he is using for the training is hard to get and very expensive, and obviously, mistakes are only made once. The best way to deliver this training would be:
A)simulation.
B)e-learning.
C)classroom training.
D)videotape and slides.

Accepted Answer

Simulation training would provide a realistic, hands-on experience without the actual danger of handling a live bomb. It would also allow for mistakes to be made and corrected in a safe environment. E-learning, classroom training, and videotape and slides would not provide the same level of practical experience and could potentially put the trainees at risk when handling real bombs.

Question 17

Virtual reality training is best for tasks that:
A)involve computers.
B)can be learned quickly.
C)are potentially dangerous.
D)require on-the-job supervision.

Accepted Answer

Virtual reality training is most effective for tasks that are potentially dangerous, such as training for military or firefighters, as it allows individuals to practice scenarios in a safe and controlled environment without risking harm to themselves or others.

Question 18

The example of the CathSim, created by HT Medical, is a type of ________ training that helps nurses learn to give shots.
A)OJT
B)virtual reality
C)simulation
D)role-playing

Accepted Answer

The CathSim is a simulation training tool, specifically designed to help nurses learn to give shots. It is not an example of on-the-job-training (OJT), which involves learning while performing actual work tasks. Virtual reality and role-playing may be used in some types of training, but in this case, the CathSim is specifically referred to as a simulation training tool.

Question 19

The major form of entry-level training in Europe is:
A)classroom.
B)computer based.
C)apprenticeships.
D)job rotation.

Accepted Answer

Apprenticeships are a major form of entry-level training in Europe, where individuals work and learn on-the-job while also receiving classroom instruction. This approach allows for hands-on learning and practical experience in the field.

Question 20

The use of lecture in classroom instruction is primarily viewed as:
A)necessary by firms.
B)boring by participants.
C)inexpensive by firms.
D)flexible by participants.

Accepted Answer

The answer of The use of lecture in classroom instruction...

Quiz 8: Training the Workforce

The best training to ensure maximum transfer of learning to the job is:

You are reviewing various ways to deliver EEO law training to about 400 managers. Managers need exposure to the material, and consistency of delivery is your key concern. Your best choice is the use of ________ for delivery.

Netgear needs to provide EEO training to its middle managers. The complicated information requires extended periods of uninterrupted study. Which of the following would be most appropriate?

In the U.S., an apprenticeship would most likely be offered to:

Which of the following is a disadvantage of OJT training?

Employees in your central office need training on their cafeteria-style benefits plan. Employees can adapt the benefits plan to their personal preferences. You need a consistent, standardized, self-paced, individualized mode of delivery. Your best choice would be:

Objectives for a training program should most likely:

Law enforcement agencies' use of Firearms Training Systems, with its microcomputer and video screen, to train police officers is an example of:

Which of the following is NOT associated with computer-based training?

Which of the following is the best example of appropriate training objectives?

Tasks that require rehearsing, working from a remote location, or visualizing objects or processes not usually available, are most effectively trained with:

A kind of on-the-job training (OJT) that many college students are required to perform as part of their degree programs is:

The best type of training objectives are those that are:

The variability of quality and content of OJT between businesses:

Sam is training a bomb squad to defuse bombs. Today's bombs are very complex. The equipment he is using for the training is hard to get and very expensive, and obviously, mistakes are only made once. The best way to deliver this training would be:

Virtual reality training is best for tasks that:

The example of the CathSim, created by HT Medical, is a type of ________ training that helps nurses learn to give shots.

The major form of entry-level training in Europe is:

The use of lecture in classroom instruction is primarily viewed as: