Companies facing an online crisis from negative information spreading on the Internet should do which of the following?

Question

Quizplus · Accepted Answer

It is important for companies to track what is being said about them on the internet in order to understand the scope of the negative information and to address any false information being spread. This information can be monitored through the blogosphere and social media. Companies should also communicate directly with the public using web and social media to address any concerns or provide accurate information. Waiting too long to respond or saying too little can further damage an organization's reputation.

Companies Facing an Online Crisis from Negative Information Spreading on the Internet