Teresa applied the human relations theory of management to motivate her team to increase sales by 8 percent. She then applied the scientific management theory to match customer accounts to the appropriate salesperson. What overall approach to management does Teresa most likely follow?
A)operations management
B)information management
C)systems management
D)contingency management

Question

Teresa applied the human relations theory of management to motivate her team to increase sales by 8 percent. She then applied the scientific management theory to match customer accounts to the appropriate salesperson. What overall approach to management does Teresa most likely follow?
A)operations management  
B)information management  
C)systems management  
D)contingency management

Quizplus · Accepted Answer

Teresa is using different management theories based on the situation, which aligns with the contingency management approach. This approach suggests that there is no one best way to manage and that management strategies should vary depending on the circumstances.

Teresa Applied the Human Relations Theory of Management to Motivate