What is the primary disadvantage of customer departmentalization?
A)an overemphasis on customer needs
B)duplication of job functions
C)difficulties in coordinating across departments
D)overspecialization of managers and workers

Question

What is the primary disadvantage of customer departmentalization?
A)an overemphasis on customer needs  
B)duplication of job functions  
C)difficulties in coordinating across departments  
D)overspecialization of managers and workers

Quizplus · Accepted Answer

Duplication of job functions is a primary disadvantage of customer departmentalization because it can lead to multiple departments performing similar tasks tailored to different customer groups, which is inefficient and increases costs.

What Is the Primary Disadvantage of Customer Departmentalization