The hot dog processing factory that Oliver works at recently instituted a total quality management (TQM) program. If this was done in response to workers' complaints, what were their complaints most likely about?
A) alienation
B) career plateauing
C) age discrimination
D) a glass ceiling

Question

Quizplus · Accepted Answer

Workers' complaints about alienation are common in factory settings, where the work can be repetitive and monotonous. Implementing a total quality management program could address these concerns by involving workers in the decision-making process and giving them a sense of ownership over the quality of the product. None of the other options (career plateauing, age discrimination, or a glass ceiling) are specifically related to the factory setting or the implementation of a TQM program.

The Hot Dog Processing Factory That Oliver Works at Recently