Every Disney employee is thought of and trained to be a host or hostess with the express goal of making sure all guests feel good when they are there. Which term refers to the feelings that visitors experience while they are at Disney and long after they've left?
A) affect
B) internalization
C) environment
D) satisfaction

Question

Quizplus · Accepted Answer

Affect refers to the feelings and emotions experienced by individuals, which can be positive or negative. In this case, Disney is focused on creating a positive affect in their guests, both during their visit and after they leave, to enhance their overall experience.

Every Disney Employee Is Thought of and Trained to Be