Which term refers to the extent to which a consumer shows outward behavioural signs and otherwise reacts obviously to emotional experiences?
A) emotional expressiveness
B) emotional display
C) emotional labour
D) emotional contagion

Question

Quizplus · Accepted Answer

Emotional expressiveness refers to the extent to which a consumer shows outward behavioural signs and otherwise reacts obviously to emotional experiences.

Which Term Refers to the Extent to Which a Consumer