According to the expectancy/disconfirmation theory, what occurs when performance perceptions are more positive than expected?
A) positive disconfirmation
B) negative disconfirmation
C) confirmation
D) positive expectation

Question

Quizplus · Accepted Answer

According to the expectancy/disconfirmation theory, positive disconfirmation occurs when performance perceptions are more positive than expected, meaning that the individual's expectations have been exceeded. This can lead to satisfaction and positive evaluations of the performance.

According to the Expectancy/disconfirmation Theory, What Occurs When Performance Perceptions