What is the difference between consumer misbehaviour and consumer problem behaviour?

Question

Quizplus · Accepted Answer

Consumer misbehaviour is a deliberate act that is harmful to another party in an exchange process, whereas consumer problem behaviour is a behaviour that is seemingly outside of a consumer's control, such as complaining or returning a faulty product. The distinction between the two lies in the intention behind the behaviour. Consumer misbehaviour is intentional and may be motivated by factors such as revenge or frustration, while consumer problem behaviour is a natural consequence of a consumer encountering a problem or issue with a product or service.

What Is the Difference Between Consumer Misbehaviour and Consumer Problem