The management at Fairmont Hotels has authorized its hotel staff to provide, as quickly as possible, whatever amenity-such as a special magazine or a hypoallergenic pillow-their frequent stayers request. What is Fairmont management using to provide customer value?

Question

Quizplus · Accepted Answer

Fairmont management is focusing on customer satisfaction by ensuring that frequent stayers' requests for specific amenities are fulfilled promptly. This approach is aimed at enhancing the overall customer experience and satisfaction.

The Management at Fairmont Hotels Has Authorized Its Hotel Staff