Convergys Corporation is a provider of customer care, human resources, and billing services. Its new software allows anyone talking to a customer to view the customer's order and billing information. This new software would be classified as part of which of the following?

Question

Quizplus · Accepted Answer

The new software that allows anyone talking to a customer to view the customer's order and billing information is part of customer relationship management (CRM), which is the process of managing interactions with customers to improve customer satisfaction and loyalty. This software will help improve the customer experience and build better relationships with customers.

Convergys Corporation Is a Provider of Customer Care, Human Resources