Which of the following is the process by which learned information from customers is centralized and shared in order to enhance the relationship between customers and the organization?
A)knowledge management
B)learning
C)database mining
D)information marketing

Question

Quizplus · Accepted Answer

Knowledge management is the process of gathering, organizing, sharing, and utilizing information and knowledge within an organization. This includes information learned from customers, which can be centralized and shared among employees to enhance the customer relationship. Database mining involves analyzing data to discover patterns and relationships, and information marketing refers to using customer information to create targeted marketing campaigns. While learning is an important aspect of knowledge management, it is not the process by which customer information is centralized and shared.

Which of the Following Is the Process by Which Learned