Question 1

When was the Americans with Disabilities Act (ADA) passed by the United States Congress?

Accepted Answer

The Americans with Disabilities Act (ADA) was passed by the United States Congress in 1990.

Question 2

Which of the following, regarding the medical facility, most often contributes as much to a patient's well-being as does the medical attention given by the providers?

Accepted Answer

The environment of a medical facility, including factors such as cleanliness, comfort, noise level, and aesthetic appeal, can greatly impact a patient's emotional state and overall sense of well-being, which in turn can contribute to the success of their medical treatment.

Question 3

Which of the following best describes the person who sets the social climate for the interchange between the patient and physician and the rest of the staff?

Accepted Answer

The administrative medical assistant typically sets the social climate for interactions between patients and physicians, as well as between the patient and the rest of the staff. They are responsible for creating a welcoming atmosphere and ensuring that patients feel comfortable and valued. The physician primarily focuses on providing medical care, while the clinical assistant provides support in a clinical setting. The bookkeeper is responsible for financial tasks and does not have direct interaction with patients.

Question 4

Which of the following is the most appropriate action to maintain patient privacy?

Accepted Answer

Knocking before entering ensures that the patient has adequate time to cover up or adjust their clothing, as well as prevent unwanted interruption or accidental walk-ins.

Question 5

Which of the following applies to the number of employees necessary in order to require a business to be in compliance with the ADA?

Accepted Answer

The ADA applies to businesses with 15 or more employees.

Question 6

Which of the following best describes making facilities and equipment available to all users?

Accepted Answer

Accessibility refers to making facilities and equipment available to all users, regardless of any physical or other limitations they may have.

Question 7

Which of the following is NOT an appropriate example of accessibility features for the physically challenged?

Accepted Answer

Step walkways with no ramps are not an appropriate example of accessibility features for the physically challenged, as they make it difficult or impossible for individuals in wheelchairs or with other mobility limitations to access the area. All other options listed are appropriate examples of accessibility features, such as hallways and doors that are wheelchair-friendly, Braille signage for individuals who are visually impaired, and bathroom facilities that are accessible for handicapped individuals.

Question 8

Which of the following best describes the services of the office, the function of medical staff members, measures to take in case of an emergency, and other issues that patients may need to consider?

Accepted Answer

Brochures are often used to provide information about a specific service or organization, including details about their services, staff, emergency protocols, and other relevant issues for patients to consider.

Question 9

Which of the following is the most effective way to check a room's readiness for a patient?

Accepted Answer

Placing yourself in the room as a patient allows you to assess the room's comfort level, lighting, and temperature from a patient's perspective. It also helps you identify any potential hazards or equipment that may need to be adjusted before the patient arrives. Checking supplies and cleaning the room are important tasks but do not necessarily indicate whether the room is ready for a patient. Asking the patient for feedback is also important, but should not be the only method used to check a room's readiness.

Question 10

Which of the following can be overwhelming and intimidating to elder adults?

Accepted Answer

Extremely bright colors can be overwhelming and intimidating to elder adults, as their eyesight may not be as sharp as it once was and bright colors can cause discomfort or confusion. Neutral, warm, and soft colors are generally more calming and reassuring.

Question 11

Which colors are good in areas that require quiet and extended concentration?

Accepted Answer

Greens and blues are calming and have been shown to promote concentration and focus, making them ideal for areas that require extended concentration. Yellows and oranges can be too stimulating, while reds and purples may cause distraction. Browns and blacks can be too dull and may discourage productivity.

Question 12

When should the receptionist or administrative medical assistant arrive to open the facility?

Accepted Answer

The receptionist or administrative medical assistant should arrive twenty minutes before the first patient to ensure everything is ready, including checking messages, preparing the reception area, and ensuring all necessary equipment and supplies are in place.

Question 13

Which of the following is not a guideline to room readiness?

Accepted Answer

Empty cabinet surfaces are not a guideline for room readiness. The other options (comfortable temperature, pleasantly illuminated, well-organized, and spotless) are all important factors to consider for a room to be considered ready.

Question 14

When office design is being considered, what should be kept in mind for the reception area?

Accepted Answer

Providing privacy for the administrative medical assistant is important in the reception area to ensure sensitive information is not overheard by other patients or visitors. This can be achieved through careful placement of the desk and seating arrangements. Unnatural lighting, dim lighting, or a reception window that separates the patient from the administrative medical assistant can create an uncomfortable or unwelcoming environment.

Question 15

Which of the following best describes where patients may feel most comfortable discussing conditions, procedures, or treatments?

Accepted Answer

The answer of Which of the following best describes where...

Question 16

Which of the following best describes the reception area in a medical facility?

Accepted Answer

The answer of Which of the following best describes the...

Question 17

Which of the following best describes a disadvantage of having fresh flowers in the medical facility?

Accepted Answer

Fresh flowers can trigger allergies in some patients and make their condition worse. Therefore, having fresh flowers in a medical facility can be a disadvantage as it may affect the health and well-being of patients. Options A, B, and D are also potential disadvantages, but they are not as significant as triggering allergies.

Question 18

Which of the following does proper seating placement in a reception area respect? (For example, some people do not like to be touched by strangers.)

Accepted Answer

Proper seating placement in a reception area respects cultural biases, as different cultures have varying norms regarding personal space and physical contact.

Question 19

Who should be called when you are unsure about security measures, both during and after office hours?

Accepted Answer

Local law enforcement is the best choice when unsure about security measures during and after office hours. They are trained to handle security concerns and can provide valuable advice and assistance on improving security measures. Calling patients, EMS services or providers is not appropriate for security-related concerns.

Question 20

Which of the following is not an appropriate step in closing a facility for the day?

Accepted Answer

Locking up all medical supplies is not an appropriate step in closing a facility for the day. It is necessary to keep a small amount of medical supplies available for emergencies that may arise during non-working hours. Therefore, it is important to keep an emergency kit or a small supply of essential medical supplies accessible and secure.

Quiz 9: Creating the Facility Environment