Which of the following phone calls should be referred to the provider?

Question

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Complaints about medical treatment or care should be referred to the provider. The provider needs to be aware of any issues related to patient care so they can address and improve the situation as necessary. Billing questions and questions about office hours can often be handled by reception or administrative staff, and scheduling appointments can be done by appointment schedulers or receptionists.

Which of the Following Phone Calls Should Be Referred to the Provider