For the non-bilingual medical assistant, what technique may help with communication to non-English speaking patients?

Question

Quizplus · Accepted Answer

Asking the person whether clarification is needed can help ensure understanding and may help communication with non-English speaking patients. Speaking louder or faster may not be helpful and could be perceived as rude or insensitive. Being impatient could worsen the situation and create mistrust between the medical assistant and the patient.

For the Non-Bilingual Medical Assistant, What Technique May Help with Communication