According to telephone courtesies, when is it acceptable to place a patient on hold?

Question

Quizplus · Accepted Answer

It is acceptable to place a patient on hold after obtaining their name and the reason for calling. This shows respect for the patient's time and assures them that their issue will be addressed promptly. It is necessary to check with the caller and take permission before placing the caller on hold, even in urgent or emergency situations. It is never appropriate to place a patient on hold without obtaining permission.

According to Telephone Courtesies, When Is It Acceptable to Place