Which of the following best describes a system that answers the call and provides the caller with a choice of departments or services that can be accessed by pressing a specified number on the touch-tone telephone?

Question

Quizplus · Accepted Answer

The system described in the question is an automated routing unit, also known as an interactive voice response (IVR) system. It answers calls and provides options for the caller to select by pressing a specified number on the touch-tone telephone. A facsimile machine is a device used for transmitting documents via telephone lines. Electronic mail is a messaging service for sending digital messages over the internet. An answering service typically involves a live operator answering calls on behalf of a business or individual.

Which of the Following Best Describes a System That Answers