The key to managing personally felt conflict and hostility is ______.

Question

Quizplus · Accepted Answer

Non-defensive communication is the most effective approach to managing personally felt conflict and hostility. It involves being able to express oneself clearly and assertively without blaming or attacking the other person. This approach allows individuals to address issues directly, resolve problems, and maintain positive relationships. Physical exercise may help relieve stress, but it is not a direct solution to managing conflict. Avoidance only temporarily relieves tension and does not address the underlying issue. Using status differences can further escalate conflict and result in power imbalances.

The Key to Managing Personally Felt Conflict and Hostility Is