On-going efforts within the hotel to better meet (or exceed)guest expectations and to define ways to perform work better,less costly,and with faster methods are the focus of
A) professional development activities.
B) cultural diversity initiatives.
C) quality improvement programs.
D) succession planning.

Question

Quizplus · Accepted Answer

Quality improvement programs focus on finding ways to enhance performance and exceed guest expectations while reducing costs and time taken to complete tasks. Cultural diversity initiatives refer to efforts to promote an inclusive workplace culture, professional development activities are aimed at honing employee skills and knowledge, while succession planning pertains to identifying and developing potential successors for key organizational roles.

On-Going Efforts Within the Hotel to Better Meet (Or Exceed)guest