Question 1

What is true about the recordable locking systems used by hotels?
A) They are powered by batteries.
B) They can be programmed by guests.
C) They are direct wired to a hotel's electrical system.
D) They are typically manufactured by the same company that make a hotel's PMS.

Accepted Answer

Recordable locking systems used by hotels are often powered by batteries to allow for flexibility in their installation without requiring significant electrical work.

Answer: B
 Many recordable locking systems used by hotels allow guests to program their own access codes or key cards, adding an additional layer of convenience and security.

Answer: D
 It is possible for recordable locking systems used by hotels to be manufactured by the same company that produces a hotel's property management system (PMS), but this is not always the case. Different vendors may provide these systems separately.

Therefore, the answers are A and B.

Question 2

What is the hotel industry term used to describe the computerized system that identifies telephone charges to be posted to guest folios?
A) Tolls assessment
B) Call accounting
C) Telephone charge system
D) Telephone reconciliation

Accepted Answer

The hotel industry term used to describe the computerized system that identifies telephone charges to be posted to guest folios is call accounting.

Question 3

At what time would it be best for an auditor to perform his or her night audit?
A) 5:00 a.m. to 7:00 a.m.
B) 2:00 a.m. to 4:00 a.m.
C) 11 p.m. to 1:00 a.m.
D) 4:00 p.m. to 6:00 p.m.

Accepted Answer

The best time for an auditor to perform their night audit is usually between 2:00 a.m. and 4:00 a.m. This is because it is generally the quietest period of the night, with few guest transactions or interruptions, and allows for enough time to complete the audit before the start of the next business day. Additionally, hotels commonly have automated systems in place to update guest accounts and perform system backups during this time, allowing for a smoother audit process.

Question 4

What is the system in a hotel that processes incoming,internal and outgoing telephone calls?
A) PBX
B) CHA
C) Call assessment
D) Toll assessment

Accepted Answer

PBX stands for Private Branch Exchange, which is a system used in hotels to process incoming, internal and outgoing telephone calls. PBX helps to manage calls within the hotel and route them to the appropriate extensions.

Question 5

Who would be most responsible for maintaining the security of a hotel's back-office accounting systems?
A) FOM
B) DOSM
C) Controller
D) Director of Security

Accepted Answer

The Controller is responsible for the hotel's accounting systems and would be the most appropriate person to maintain the security of the back-office accounting systems. FOM, DOSM, and Director of Security have other responsibilities within the hotel but not specifically related to accounting system security.

Quiz 9: The Front Office

What is true about the recordable locking systems used by hotels?

What is the hotel industry term used to describe the computerized system that identifies telephone charges to be posted to guest folios?

At what time would it be best for an auditor to perform his or her night audit?

What is the system in a hotel that processes incoming,internal and outgoing telephone calls?

Who would be most responsible for maintaining the security of a hotel's back-office accounting systems?