Question 1

Which of the following is considered the most influential in conveying a verbal message?

Accepted Answer

RAT: A verbal message is influenced by the tone adopted of the sender.Yogo et al,and others in this field,have determined that tone is more important than content in conveying a verbal message.

Question 2

On which of the following does level of communication depend?

Accepted Answer

RAT: The audience for the message determines the level of communication required.Communication can occur on three levels: public,intrapersonal,and interpersonal.The public level occurs when the audience is a group of people.The intrapersonal level refers to "self-talk" or communication with one's self.Interpersonal communication is the level where communication occurs person to person between individuals or in small groups.

Question 3

Which type of organizational communication occurs when two nurses discuss how to best change a client's dressing?

Accepted Answer

RAT: Two nurses discussing a client is considered lateral communication.Lateral communication occurs among people with similar status.

Question 4

What is the term for a conflict resolution that results in neither party getting all they wanted?

Accepted Answer

RAT: Compromising leads to a middle ground solution where neither party gets all they want.Avoidance disregards the needs of self and others but sometimes offers the benefit of allowing tempers to cool.Accommodating satisfies the needs of others at the expense of self.Collaborating resolves conflict so that both parties are satisfied.

Question 5

Which of the following is essential to verbal communication?

Accepted Answer

RAT: Verbal communication relies on speaking words to convey a message.Nonverbal communication consists of aspects of communication that are outside what is spoken,such as appearance,facial expressions,posture,gait,body movements,position,and gestures.

Question 6

Which type of organizational communication occurs when team members discuss discharge planning?

Accepted Answer

RAT: Diagonal communication occurs when members of the team who may be on different levels of the organizational chart discuss concerns.

Question 7

The chief executive officer of an organization announces that the company will adopt a new policy.Which type is this organizational communication?

Accepted Answer

RAT: A chief executive officer's communication is considered downward communication.The message starts at the top and is disseminated by levels through the chain of communication.

Question 8

Which of the following,in addition to visual and auditory sensory stimuli,is involved in almost every nursing interaction?

Accepted Answer

RAT: Kinesthetic input or touching is involved in almost every nursing interaction,along with visual input (seeing)and auditory (hearing)input or stimuli.These inputs contribute to client assessment.Visual input includes recognition of body language.Feelings are involved in the integration level of sensory processing.

Question 9

Which form of communication is touching considered to be?

Accepted Answer

RAT: Kinesthetic communication is touching.Visual communication is seeing.Auditory communication is hearing.

Question 10

Which type of organizational communication occurs when a nurse recommends to her nurse manager a more efficient approach to organizing care?

Accepted Answer

RAT: In upward communication,the idea originates at some level below the top of the structure and moves upward.

Question 11

Which of these is the "who" in the process of communication?

Accepted Answer

RAT: The sender is the "who" in communication.The message originates with the sender.It consists of verbal and nonverbal stimuli that are taken in by the receiver.The message is the "what" in communication.The receiver takes in the message and analyzes it.The new message that is generated by the receiver in response to the original message from the sender is the feedback

Question 12

Which of the following is involved in listening?

Accepted Answer

RAT: Listening involves making sense out of what has been said.Although we are born with the ability to hear we must learn to listen.To listen effectively nurses need to pay careful attention not only to what is being said but how it was said.

Question 13

Which of the following factors will most influence the interactive process of communication?

Accepted Answer

RAT: Communication is influenced by the context in which it occurs.Gender and culture as well as mode of communication also influence communication.

Question 14

Which of the following elements is most important in nonverbal,face-to-face communication?

Accepted Answer

RAT: In face-to-face nonverbal communication facial expression is considered more important than tone or the content of the message.Posture,gait,position,and gestures are other examples of nonverbal communication that influence how a message is processed.

Question 15

Anger can be dealt with in several ways,but all have potential drawbacks.To which of these reactions may expressing anger lead?

Accepted Answer

RAT: Expressing anger may lead to defensiveness on the part of the respondent.Denying or repressing anger may lead to resentment.Turning the other cheek may lead to continued mistreatment and lack of trust.

Question 16

The traditional modes of communication are verbal and nonverbal.Which of the following is considered a third communication mode?

Accepted Answer

RAT: Electronic methods such as the telephone,voice mail,and email are the third basic mode of communication.They are expected to grow in importance in health care as nurses and other health care providers become more reliant on technology,especially computers,for clinical care,research,and education purposes.

Question 17

Which of the following can be considered a barrier to communication?

Accepted Answer

RAT: Gender differences in communication can act as a barrier to communication.Some other common barriers are culture,anger,incongruent responses,and conflict.

Question 18

Which type of organizational communication occurs among people with similar status?

Accepted Answer

RAT: Lateral communication occurs among people with similar status.In downward communication,the message starts at the top and is usually disseminated by levels through the chain of communication.In upward communication,the idea originates at some level below the top of the structure and moves upward.Diagonal communication occurs when members of the team who may be on different levels of the organizational chart discuss a concern.

Question 19

Which of the following trends benefits from nurses' ability to adapt the principles of communication?

Accepted Answer

RAT: An understanding of the principles of communication will allow nurses to adapt to trends such as increasing cultural diversity,an aging population,and computer technology.Population demographics are changing rapidly in both cultural and age composition.

Question 20

To what does the highest level of information processing lead?

Accepted Answer

RAT: The highest level of processing information interprets and integrates information from all channels,leading to interpretation and perception.The simplest level is reporting what is actually seen,heard,or touched.The next level orders and structures information from one channel and integrates the stimulus so that one reports observing,listening,or feeling.

Quiz 6: Personal and Interprofessional Communication