Question 1

One requirement for the conflict / resolution methods described is that they must allow the conflict to be settled without __________ to the project's objectives.

Accepted Answer

The requirement is that the conflict must be settled without causing irreparable harm to the project's objectives. The other choices do not address the potential harm to the project.

Question 2

Partnering is an attempt to __________ the risk associated with subcontracting.

Accepted Answer

Partnering aims to reduce or mitigate the risks that are associated with subcontracting. By partnering with another company, you can share the risks involved, and the workload can be divided among the partners, reducing the risk of failure.

Question 3

Which of the following is not one of the four points of principled negotiation?

Accepted Answer

C) Invent options for mutual gain before trying to reach an agreement is not accurately stated as a principle of principled negotiation. The correct principle is to invent options for mutual gain, but it does not specify doing so before trying to reach an agreement. The focus is on creating multiple options to find solutions that benefit all parties involved.

Question 4

The boundaries between departments or functions represent __________.

Accepted Answer

Interfaces represent the boundaries between departments or functions. These interfaces are areas where different groups interact and exchange information or resources, and can be sources of cooperation or conflict.

Question 5

What is the key to finding a negotiator's interests and concerns when he or she states a position? You should ask __________ the interest or concern is important.

Accepted Answer

By asking "why" the interest or concern is important, the negotiator will be forced to explain their reasoning and underlying motivations, rather than just stating a position. This will help the other party better understand the negotiator's needs and goals, which can lead to more effective negotiation.

Question 6

When dealing with conflict between parties,it is recommended that one __________ in order to avoid the conflict becoming interpersonal.

Accepted Answer

Defining the substantive problem helps to clarify the actual issue at hand, preventing the conflict from becoming personal and focusing on resolving the core problem.

Question 7

__________ is a method of transforming contractual relationships into a cohesive,cooperative project team with a single set of goals and established procedures for resolving disputes in a timely and effective manner.

Accepted Answer

Project partnering is a method of establishing a collaborative relationship between different parties involved in a project to work towards a common goal, creating a cohesive team. It involves the implementation of effective communication, mutual respect, and shared responsibility, as well as clear dispute resolution procedures. Project partnering seeks to reduce conflicts and risks arising from lack of cooperation, ultimately enhancing project outcomes. A is incorrect, as Project mentoring refers to the process of assigning an experienced mentor or coach to provide guidance to a less experienced person. B is incorrect, as Project delving is not a recognized term in project management. D is incorrect as Pareto analysis refers to a tool used in quality management to identify the relative importance of different problems or causes of defects, and prioritize actions based on their impact.

Question 8

According to the authors; which of the entities below is not a party to the chartering process?

Accepted Answer

The answer of According to the authors; which of the...

Question 9

Negotiating to a(n)__________ solution is the key to conflict resolution in project management.

Accepted Answer

A win-win solution is the best choice for conflict resolution in project management because it involves both parties finding a mutually beneficial outcome. This approach promotes cooperation, communication, and a long-term relationship between the parties. In contrast, win-lose solutions can create bitterness and resentment, while avoidance and confrontation can lead to a breakdown in communication and make the conflict worse.

Question 10

According to the authors,the favored technique for resolving conflict is __________.

Accepted Answer

Negotiation is the favored technique for resolving conflict because it allows both parties to come to a mutually acceptable solution.

Question 11

Which of the following is not included in the authors' four part agreement for partnering?

Accepted Answer

The authors' four part agreement for partnering includes continuous senior management support, a method for resolution of problems and disagreements, and joint evaluation of the project's progress. However, a set of team building exercises is not explicitly stated as a part of the agreement.

Question 12

Which one of the following choices was not identified by the authors as one of the reasons why organizations enter into partnership arrangements with each other?

Accepted Answer

Reducing internal conflict is not typically cited as a reason for organizations to enter into partnerships with each other. Partnerships are more often formed to address external challenges and opportunities such as avoiding litigation, diversifying technical risk, or avoiding capital investment, rather than resolving internal issues.

Question 13

The total level of conflict in the project lifecycle is highest during the __________ stage.

Accepted Answer

The project build-up stage is characterized by the formation of the project team and the definition of roles and responsibilities. This is a critical stage in the project lifecycle as stakeholders may have different expectations regarding the project objectives, resources, and timelines. As a result, conflicts may arise, and the level of conflict is typically the highest during this stage. It is essential to manage conflicts effectively during the project build-up stage to ensure that the project team works cohesively towards achieving the project objectives.

Question 14

The general objective of a __________ solution to conflict is to find a solution such that no party can be made better off without making another party worse off by the same amount or more.

Accepted Answer

The description given in the question refers to Pareto-optimal, also known as Pareto-efficient, solutions to conflict.

Question 15

Conflicts within the organization typically differ from conflicts with outsiders in one important way.As far as the organization is concerned,these conflicts are __________.

Accepted Answer

Conflicts within an organization are typically between individuals or groups who are ultimately working towards the same overarching goals, making them conflicts between allies. These parties are part of the same organization and share a common interest in the organization's success, even if they have different views on how to achieve it.

Question 16

If a resource conflict arises between two high-priority projects,precedence is typically given to the project with the __________.

Accepted Answer

Giving precedence to the project with the earliest due date ensures that the project is completed on time and avoids any negative impacts on the project schedule. Fast completion time, revenue stream, or low cost may not necessarily be the most important factors in this situation if the project has a strict deadline.

Question 17

According to the authors,the nature of negotiation as it applies to project management is the realization that few of the conflicts arising in projects have to do with __________.

Accepted Answer

The authors mention that negotiation in project management is required to resolve conflicts, but these conflicts generally do not involve questioning whether or not the task will be completed. Therefore, option A is the correct choice.

Question 18

A(n)__________ is simply a written agreement between the PM,senior management,and the functional managers who are committing resources and / or people to the project.

Accepted Answer

A project charter is a formal document that outlines the scope, objectives, and stakeholders of a project, as well as the roles and responsibilities of the project team. It is developed in collaboration with senior management and functional managers who are committing resources and people to the project.

Question 19

There are several words that are synonyms for negotiate.Which of the following is not quoted by the authors?

Accepted Answer

The authors did not quote "bicker" as a synonym for negotiate. The other three options (arbitrate, conciliate, and haggle) were mentioned as synonyms for negotiate.

Question 20

The authors mention three situations where the highest level of negotiating skill is required by the project manager.Which of the following is not one of them?

Accepted Answer

The answer of The authors mention three situations where the...

Quiz 4: Managing Conflict and the Art of Negotiation