Question 1

________ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.
A) Misunderstanding
B) Distortion
C) Misrepresentation
D) None of the above

Accepted Answer

Distortion refers to the difference between the intended meaning and the interpreted meaning. This can result from various factors such as linguistic barriers, cultural differences, and personal biases. Misunderstanding refers to a lack of comprehension, while misrepresentation refers to intentionally providing false information.

Question 2

A helping relationship where one hires a management consultant is known as:
A) Informal
B) Semi-formal
C) Formal
D) None of the above

Accepted Answer

When one hires a management consultant, it is typically a formal helping relationship where both parties have agreed to specific terms and conditions outlined in a contract or agreement. The consultant is providing a professional service and is expected to follow a structured process to help the organization improve in some way. Therefore, the correct answer is C - formal.

Question 3

Which of the following terms refers to the way in which individuals involved in more complex communications may alter their messages as they transmit them to others?
A) Actual noise
B) Social noise
C) Social pressure
D) Actual pressure

Accepted Answer

Social noise is the term used to describe the way in which individuals alter their messages as they transmit them to others due to social factors such as expectations, norms, and perceived social pressure. Actual noise refers to physical interference that can disrupt communication, while social pressure and actual pressure are not directly related to the alteration of messages during communication.

Question 4

The key to effective persuasion is the ________ of the source.
A) Position
B) Credibility
C) Authority
D) Sincerity

Accepted Answer

Credibility refers to the trustworthiness, expertise, and believability of the source. Persuasion is more effective when it comes from a credible source who is seen as knowledgeable and trustworthy. Position and authority may also be important factors in some situations, but they are not sufficient on their own without credibility. Sincerity is important, but it is not the key factor in effective persuasion.

Question 5

Which of the following is a NOT a characteristic of supportive communication?
A) Validating, not demeaning
B) Descriptive, not evaluative
C) General, not specific
D) Conjunctive, not disjunctive

Accepted Answer

Supportive communication should be specific, not general. Being specific allows the receiver to better understand the message and respond in a more effective way.

Question 6

________ behavior occurs when a person feels or anticipates some sort of threat.
A) Stereotyping
B) Offensive
C) Threatening
D) Defensive

Accepted Answer

Defensive behavior is a natural response when a person feels or anticipates some sort of threat. It is usually demonstrated in an attempt to protect oneself from perceived harm or danger.

Question 7

Which of the following is NOT one of the "six C's" developed for effective managerial writing?
A) Courtesy
B) Clearness
C) Confidence
D) Correctness

Accepted Answer

The answer of Which of the following is NOT one...

Question 8

Which of the following specialized forms of communication involves identifying and addressing problems by determining and implementing courses of action through one-to-one communication with affected employees?
A) Personal counseling
B) Conducting effective meetings
C) Writing memos
D) Disciplining employees

Accepted Answer

Personal counseling involves addressing problems through one-to-one communication with affected employees and determining courses of action to solve the problem. The other options (conducting effective meetings, writing memos, disciplining employees) do not necessarily involve identifying and addressing problems through one-to-one communication with affected employees.

Question 9

Sandeep acknowledges cultural differences but trivializes them,believing that human similarities far outweigh any differences.Which of the following types of thinking does he have?
A) Ethnocentric
B) Geocentric
C) Ethnorelative
D) Polycentric

Accepted Answer

The answer of Sandeep acknowledges cultural differences but trivializes them,believing...

Question 10

________ statements clearly relate to what was said previously and move the conversation forward.
A) Disjunctive
B) Injunctive
C) Adjunctive
D) Conjunctive

Accepted Answer

Conjunctive statements connect or join the previous conversation to what is being said next, moving the conversation forward.

Question 11

Which of the following is a potential pitfall of self-disclosure?
A) Efforts might be seen as inappropriate
B) Efforts might be seen as manipulative
C) People might react defensively
D) All of the above

Accepted Answer

All of the above are potential pitfalls of self-disclosure. Self-disclosure can be perceived as inappropriate if it is too personal or if it is not reciprocated by the other person. It can be seen as manipulative if it is used to gain sympathy or manipulate others. Additionally, people might react defensively if they feel uncomfortable or judged by the disclosure.

Question 12

According to your textbook,people in the United States think at a rate of about ________ words per minute and speak at a rate of about ________ words per minute.
A) 500; 150
B) 150; 500
C) 450; 200
D) 200; 450

Accepted Answer

People in the United States typically think at a rate of about 500 words per minute and speak at a rate of about 150 words per minute. This discrepancy between thinking and speaking rates can affect communication efficiency and comprehension.

Question 13

Variation in our tone of voice or in its pitch,expression,or rate of speed is known as: 
A)Paralinguistics
B)Occulesics
C)Linguistics
D)Kinesics

Accepted Answer

Variation in tone of voice, pitch, expression, or rate of speed is studied under paralinguistics. Occulesics is the study of eye behavior, Linguistics is the study of language and its structure, and Kinesics is the study of body movement and gesture.

Question 14

People from North America and Europe tend to ________ eye contact when speaking with others,whereas people from Asia ________ eye contact.
A) Encourage; discourage
B) Maintain; avoid
C) encourage; discourage
D) Avoid; maintain

Accepted Answer

People from North America and Europe tend to maintain eye contact when speaking with others, whereas people from Asia tend to avoid eye contact.

Question 15

Body language is also known as:
A) Paralinguistics
B) Occulesics
C) Linguistics
D) Kinesics

Accepted Answer

Body language is also known as kinesics, which refers to the study of nonverbal communication through bodily movements, gestures, and expressions. Paralinguistics (A) refers to nonverbal aspects of speech, such as tone and pitch. Occulesics (B) refers specifically to nonverbal communication through eye contact and gaze. Linguistics (C) refers to the study of language and its structure.

Question 16

Which of the following is NOT a condition under which people are likely to use strategic ambiguity?
A) People are faced with multiple goals
B) Relationships are tenuous
C) Front-line positions are threatened
D) Conditions are likely to change

Accepted Answer

The other three options all create uncertainty or risk for the individual or organization using strategic ambiguity, while option C describes a situation where front-line positions are already threatened and thus a clear and direct communication style may be necessary.

Question 17

According to your textbook,out of the time people spend on communication,about ________ of that time is spent on sending messages and about ________ is spent on receiving messages.
A) 40%; 60%
B) 50%; 50%
C) 60%; 40%
D) 70%; 30%

Accepted Answer

According to communication studies, people spend about 40% of their communication time sending messages and about 60% receiving messages. This distribution highlights the significant portion of time dedicated to listening and understanding others' messages compared to the time spent expressing oneself.

Question 18

Which of the following is a characteristic of supportive communication?
A) Problem oriented, not person oriented
B) Owned, not disowned
C) Two-way, not one-way
D) All of the above

Accepted Answer

Supportive communication involves being problem oriented instead of person oriented, owning one's own feelings instead of disowning them, and being two-way instead of one-way. Therefore, all the options are characteristics of supportive communication.

Question 19

Brenda often tries to make herself look good by making others look bad.This type of communication is known as:
A) One-upmanship
B) Falsehoods
C) Put-downs
D) Defensive

Accepted Answer

Brenda's type of communication is known as put-downs, which involves making others look bad in order to make oneself look good.

Question 20

In the classic formulation of communication,communication is successful when the ________ understands what the ________ intended.
A) Sender; receiver
B) Receiver; sender
C) Listener; speaker
D) Speaker; listener

Accepted Answer

According to the classic formulation of communication, communication is successful when the receiver understands what the sender intended. Therefore, choice B is the correct answer.

Quiz 9: Communicating Effectively With Others

________ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.

A helping relationship where one hires a management consultant is known as:

Which of the following terms refers to the way in which individuals involved in more complex communications may alter their messages as they transmit them to others?

The key to effective persuasion is the ________ of the source.

Which of the following is a NOT a characteristic of supportive communication?

________ behavior occurs when a person feels or anticipates some sort of threat.

Which of the following is NOT one of the "six C's" developed for effective managerial writing?

Which of the following specialized forms of communication involves identifying and addressing problems by determining and implementing courses of action through one-to-one communication with affected employees?

Sandeep acknowledges cultural differences but trivializes them,believing that human similarities far outweigh any differences.Which of the following types of thinking does he have?

________ statements clearly relate to what was said previously and move the conversation forward.

Which of the following is a potential pitfall of self-disclosure?

According to your textbook,people in the United States think at a rate of about words per minute and speak at a rate of about words per minute.

Variation in our tone of voice or in its pitch,expression,or rate of speed is known as:

People from North America and Europe tend to eye contact when speaking with others,whereas people from Asia eye contact.

Body language is also known as:

Which of the following is NOT a condition under which people are likely to use strategic ambiguity?

According to your textbook,out of the time people spend on communication,about of that time is spent on sending messages and about is spent on receiving messages.

Which of the following is a characteristic of supportive communication?

Brenda often tries to make herself look good by making others look bad.This type of communication is known as:

In the classic formulation of communication,communication is successful when the understands what the intended.