Taking a "you" perspective in the face of a mistake ________.

Question

Quizplus · Accepted Answer

Taking a "you" perspective in the face of a mistake means accepting responsibility and apologizing to the customer, which is ethical and a good business decision. By doing so, the company is acknowledging their mistake and showing the customer that they are valued and important to the business. This can help to maintain a positive relationship with the customer and mitigate any negative effects from the mistake. Choices A, B, and C are all incorrect as they suggest negative outcomes that may result from not taking responsibility and apologizing for a mistake. Choice E is also incorrect as avoiding responsibility and not addressing a mistake can lead to further negative consequences.

Taking a "You" Perspective in the Face of a Mistake