When taking the direct approach in dealing with bad news,what is the last element of the message?

Question

Quizplus · Accepted Answer

The last element of a direct approach in dealing with bad news is announcing how the problem will be fixed or prevented in the future. This provides a solution and establishes a plan to prevent similar situations from occurring in the future. It is important to take responsibility and apologize for the news as well, but ultimately providing a solution should be the main focus. Clarifying and restating a similar situation will never happen again and putting the news in context to soften it may be helpful, but they are not the last element of the message in a direct approach.

When Taking the Direct Approach in Dealing with Bad News,what