List the seven guidelines listed in the text for communicating with customers about problems after the sale.
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Q57: Sixty-three percent of silently dissatisfied customers won't
Q58: Performance gaps result in:
A)Tenacious sales people.
B)Silence.
C)Customer complaints.
D)Empathy
Q59: The standing room only technique creates a
Q60: Customer complaints:
A)Should be encouraged.
B)Are the result of
Q61: What does it mean to have empathy
Q63: What are the most common sources of
Q64: E-mail is a standard part of sales
Q65: What are the five dimensions of service
Q66: How is tenacity important to success in
Q67: Why should salespeople learn different approaches to
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