Performance gaps result in:
A)Tenacious sales people.
B)Silence.
C)Customer complaints.
D)Empathy training.

Question

Quizplus · Accepted Answer

Performance gaps refer to discrepancies between the desired performance and the actual performance. When customers perceive this gap, they may complain about poor service, quality, or delivery time. Therefore, customer complaints are likely to result from performance gaps. Options A and D are not directly related to performance gaps, and option B does not provide any insight into the consequences of performance gaps.

Performance Gaps Result In