Q49: Regina finds most of her good customers
Q50: CRM can be used by salespeople to:
A)Track
Q51: Research has shown that satisfied customers:
A)Are not
Q52: Salespeople should always complete their sales presentation
Q53: Closing techniques should be customized depending on
Q55: The core of selling is negotiation.
Q56: Excellence in call preparation yields confidence and
Q57: Sixty-three percent of silently dissatisfied customers won't
Q58: Performance gaps result in:
A)Tenacious sales people.
B)Silence.
C)Customer complaints.
D)Empathy
Q59: The standing room only technique creates a
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