Total quality management (TQM) relies on a small cadre of quality experts to exert complete control over the organization's quality assurance efforts.

Question

Quizplus · Accepted Answer

TQM is a philosophy and management approach that emphasizes the entire organization's responsibility for ensuring high-quality products and services. It involves empowering employees at all levels to play an active role in continually improving quality, not just relying on a small group of quality experts to control quality assurance efforts.

Total Quality Management (TQM) Relies on a Small Cadre of Quality