Total quality management (TQM) is based on customer focus, building quality throughout the organization, empowering employees, pursuing a strategy of preventing mistakes, and demonstrating a long-term commitment to continuous improvement.

Question

Quizplus · Accepted Answer

Total quality management (TQM) is indeed based on customer focus, building quality throughout the organization, empowering employees, pursuing a strategy of preventing mistakes, and demonstrating a long-term commitment to continuous improvement.

Total Quality Management (TQM) Is Based on Customer Focus, Building