Question 1

When you send an e-mail to a specific person's e-mail account, no one else can view it.

Accepted Answer

E-mails can potentially be intercepted or accessed by others through various means such as hacking, unauthorized access, or if the email is forwarded by the recipient. Additionally, email service providers and network administrators may have the ability to access emails.

Question 2

At the beginning of his talk on global warming, David Suzuki suggested that the audience ask questions during the presentation. Experts suggest that it is appropriate protocol to inform the audience of your preference for taking questions during or after the presentation.

Accepted Answer

It is appropriate protocol to inform the audience of your preference for taking questions during or after the presentation. David Suzuki did so at the beginning of his talk.

Question 3

Darvinder must inform the sales team of the latest commission incentive plan. The incentive plan is different from the previous plan, and Darvinder expects resistance from some of the sales team. He plans to begin the discussion by reviewing the company's mission and strategic goals. This is an example of an effective opening to his presentation.

Accepted Answer

The answer of Darvinder must inform the sales team of...

Question 4

Visual aids include the use of graphics or pictures.

Accepted Answer

Visual aids are defined as any tool or device that adds visual content to a presentation or discussion, including graphics, images, charts, or videos. Therefore, the statement that visual aids include the use of graphics or pictures is true.

Question 5

Jerome De Jong is the keynote speaker at his company's annual sales conference. One part of his speech will include 10 keys to success. Since all of these points deal with the same topic, Jerome should present them on the same PowerPoint slide.

Accepted Answer

Presenting all 10 keys to success on the same PowerPoint slide can overwhelm the audience with too much information at once. It's more effective to spread them out over multiple slides to ensure each point is clearly understood and given adequate attention.

Question 6

Some restaurants have accommodated yakkers by going so far as to offer universal chargers as free customer service.

Accepted Answer

This statement suggests that some restaurants have started offering universal chargers as a customer service to attract customers who like to talk on their phones while eating.

Question 7

Studies suggest that after three days, individuals retain approximately 65 percent of the information received from a combined visual and oral presentation.

Accepted Answer

This statement is true according to studies.

Question 8

Smiley faces, abbreviations, and other emoticons help recipients of your e-mail messages view you as personable and fun.

Accepted Answer

The answer of Smiley faces, abbreviations, and other emoticons help...

Question 9

Effective presentations require verbal communication, nonverbal communication, and consideration of how the audience will interpret the message.

Accepted Answer

Effective presentations require both verbal and nonverbal communication to convey the message, and the presenter must also consider how the audience will interpret the message to ensure it is understood and well-received.

Question 10

You should avoid attachments if possible when sending e-mails.

Accepted Answer

It is recommended to avoid sending attachments if the information can be pasted directly into the email or shared through a cloud-based service, as attachments can take up storage space and pose a security risk.

Question 11

The use of visual aids can significantly impact the amount of information an audience retains.

Accepted Answer

Studies have shown that using visual aids, such as graphs, images, and diagrams, can improve audience comprehension and retention of information. Visual aids can help to simplify complex information, highlight key points, and provide a visual reference for the audience to follow along with. This can ultimately enhance the effectiveness of a presentation or communication.

Question 12

Barry Holngren plans to start his presentation with a startling statistic. This is usually a poor approach since it may distract the audience.

Accepted Answer

Starting a presentation with a startling statistic is often a good approach as it can grab the audience's attention and make them more interested in the topic.

Question 13

Proper business communication should always follow such well-known grammatical rules as never starting a sentence with the words and or but and never ending a sentence with a preposition.

Accepted Answer

While these grammar rules may have been emphasized in the past, modern business communication allows for more flexibility in sentence structure. Starting a sentence with "and" or "but" can be used effectively for emphasis, and ending a sentence with a preposition is often more natural-sounding in conversation. The key is to use good judgment and clarity in your written and spoken communications.

Question 14

The first sentence of a block paragraph is not indented, and the lines within each paragraph are doubled-spaced.

Accepted Answer

A block paragraph typically has no indentation for the first sentence, but the lines within the paragraph are usually single-spaced, not double-spaced.

Question 15

Manager Dorian Watson believes his product development teams have gotten a bit stale. He is writing a memo to explain a plan for reorganizing the teams in order to stimulate new ideas. However, Dorian is concerned that several developers who like their current assignments will resent his plan. He should describe his proposed changes very early in the message in order to quickly deal with the issues that may cause concern.

Accepted Answer

Dorian should first prepare the ground by explaining the reasons for the changes and the benefits they are expected to bring before describing the proposed changes. This approach helps to build understanding and reduce potential resistance.

Question 16

If the audience is likely to respond negatively to a written message, a good strategy is to begin the message with a brief discussion of the rationale for the message before presenting the bottom line.

Accepted Answer

This strategy is called the indirect approach and helps to build credibility and establish a positive tone before presenting the main message. It is particularly effective when the audience is likely to have objections or concerns about the message.

Question 17

Lindsey suspected that her sales team might be suspicious of some proposed new expense account rules, so she started her weekly meeting by describing a situation in which an employee was unable to claim a legitimate reimbursement because of the current policies. She used this story to explain why management believed it was time to try something different. This opening was an effective way to introduce her message.

Accepted Answer

By starting with a relatable scenario, Lindsey was able to capture her team's attention and frame the new expense account rules in a positive light as a solution to a current problem. This is an effective way to introduce a potentially sensitive topic and garner support from her team.

Question 18

When putting together a written message, you should try to anticipate how the reader will respond to the message, even if the best you can do is nothing more than a thoughtful guess.

Accepted Answer

Anticipating the reader's response can help in tailoring the message better and achieving the desired outcome.

Question 19

When making a PowerPoint presentation, it is generally a good idea to take advantage of the program's power by making extensive use of animation and sound effects.

Accepted Answer

While animation and sound effects can add visual interest to a presentation, they can also be distracting and take away from the content of the presentation. It is best to use animation and sound effects sparingly and only when they enhance the overall message of the presentation.

Question 20

When sending e-mails the spell check is an important feature to use because using the spell check feature means that you will not have to proofread your message before sending it.

Accepted Answer

Using the spell check feature does not guarantee that all mistakes will be caught, so it is still necessary to proofread the message before sending it.

Quiz 17: Business Communication: Creating and Delivering Messages That Matter