Question 1

Social media is a communications tool which should not be used by managers to ________.

Accepted Answer

Social media should be used as a two-way communication tool which allows employees to engage in conversations and provide feedback. Publishing one-way messages to employees defeats the purpose of social media and can harm employee morale and engagement. Managers can use social media to manage human resources, tap into innovation and talent, and share ideas within the company or with trusted external partners.

Question 2

Social media platforms for electronic communication have become popular among employees to share ideas in their personal lives,but have not yet become tools used extensively in the workplace.

Accepted Answer

This statement is false as social media platforms are widely used in the workplace for electronic communication and collaboration among employees.

Question 3

Which of the following is TRUE regarding the changes that a manager's job is undergoing?

Accepted Answer

Managers practicing sustainability integrate economic, environmental, and social opportunities into the business strategy. This is true due to the increasing emphasis on corporate social responsibility and the need for businesses to operate in a sustainable manner. Digitization is actually leading to significant changes in a manager's responsibilities, making B false. While innovative efforts may be more visible in high-tech organizations, they are important for all organizations in today's rapidly changing business environment, making C false. Lastly, while it is important for managers to understand the history and values of their company, they must also be adaptable to changes and new challenges, making D false.

Question 4

Redefining organizational values and sustainability are included in the ________ category of changes facing managers.

Accepted Answer

Redefining organizational values and sustainability falls under the category of emphasis on organizational ethics, as it pertains to ethical decision-making and corporate social responsibility. Increased security threats, digitization of technology, and increased competitiveness are all distinct categories of changes facing managers.

Question 5

Innovation is confined to high-tech and other technologically sophisticated organizations.

Accepted Answer

Innovation can happen in any organization and in any industry, whether it involves technology or not. Innovation is about finding new and better ways of doing things, and this can happen in any area of business or society.

Question 6

Impact of concerns over globalization is directly related to digitization changes facing managers.

Accepted Answer

Concerns over globalization and the impact of digitization are related but distinct challenges facing managers. Globalization involves the integration of markets, economies, and cultures, while digitization refers to the adoption of digital technologies. Both present unique challenges and opportunities for managers, but they are not directly related in a cause-and-effect manner.

Question 7

In order for organizations to survive successfully,managers must create a customer-responsive organization.

Accepted Answer

Creating a customer-responsive organization is essential for the success and survival of any organization. It involves focusing on the needs and wants of customers and making sure that the products and services offered meet these needs. This helps build customer loyalty, increase customer satisfaction, and generate repeat business, which ultimately leads to the long-term success of an organization.

Question 8

In a short essay,describe the importance of customers and social media to the manager's job.Give specific examples where possible to support your discussion.

Accepted Answer

The answer of In a short essay,describe the importance of...

Question 9

In a short essay,describe the three main types of managerial skills identified by Robert Katz.Which skills are most important to each level of management,and why? Give specific examples to support your discussion.

Accepted Answer

The answer of In a short essay,describe the three main...

Question 10

Managers who actively make use of social media ________.

Accepted Answer

Studies have shown that businesses with managers who actively use social media have better sales revenues than those who don't. Social media allows for improved communication with customers, increased brand visibility, and networking opportunities. However, there is no evidence to support the other answer choices.

Question 11

Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns.
-The meeting that Chris has asked Pat to have with Sam and Kelly reflects the growing recognition that ________.

Accepted Answer

The fact that Chris asked for a meeting with production supervisors reflects the growing recognition that customer responsiveness is important throughout the organization, not just in the marketing department. This suggests that the company is placing more emphasis on meeting customer needs and addressing concerns from all departments.

Question 12

Gamification is a new approach being explored by organizations to engage employees.

Accepted Answer

Gamification is a new approach being explored by organizations to engage employees.

Question 13

Today's competitive business environment means that organizations ________.

Accepted Answer

In a competitive business environment, customer satisfaction and loyalty are crucial to success, so organizations must be willing to do whatever it takes to please the customer. This often means going above and beyond to exceed customer expectations and provide exceptional service. While hiring good employees and focusing on profits are also important, they are not as directly tied to customer satisfaction and success in a competitive market.

Question 14

Success in business today demands ________.

Accepted Answer

Success in business today demands risk taking. In a highly competitive and unpredictable business environment, taking calculated risks is essential to stay ahead of competitors and to create new opportunities for growth and innovation. Focusing solely on profits, having an internal focus, or implementing strict controls may lead to short-term gains but can hinder long-term success.

Question 15

From a business perspective,a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic,environmental,and social opportunities into its business strategies is known as ________.

Accepted Answer

Sustainability refers to a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies. Accountability refers to the responsibility of a company to answer for its actions and decisions. Equitability refers to fairness and impartiality. Profitability refers to the ability of a company to generate profits. While profitability is important, sustainability takes into account the long-term effects of a company's actions on the environment and society.

Question 16

Risk management falls into the ________ category of changes facing managers.

Accepted Answer

Risk management specifically deals with identifying and addressing security threats, making it a subcategory of changing security threats. Increased competitiveness, changing technology, and the importance of organizational ethics are all other categories of changes facing managers.

Question 17

An adaptable organization should be ________.

Accepted Answer

Being proactive means anticipating potential changes and challenges and taking action before they happen. This is an essential trait of an adaptable organization, as it allows them to stay ahead of the curve and adjust to new circumstances quickly. Reactivity, on the other hand, is more focused on responding to changes after they happen, which can leave an organization struggling to catch up. Profit-focused and strategy-bound organizations may be successful in the short term, but they may not be able to adapt to new circumstances as effectively.

Question 18

A new approach being explored by organizations looking to engage employees and add value to the workplace is called ________.

Accepted Answer

Gamification is a strategy that uses game design principles in non-game contexts to engage and motivate people to achieve their goals. It involves adding game elements such as points, badges, and leaderboards to tasks to make them more engaging and enjoyable. Many organizations have started using gamification in employee training, performance management, and wellness programs.

Question 19

Which of the following is TRUE regarding a manager's job with respect to customers?

Accepted Answer

In today's highly competitive business environment, managers must focus on creating a customer-responsive organization to survive successfully. This means recognizing the importance of delivering consistent high-quality customer services and making it a priority for all employees, not just those in customer-facing roles. The option A is incorrect because the majority of employees in developed countries work in service sectors, not product sectors. The option B is false because managers are aware of the importance of delivering high-quality customer services. The option D is also incorrect because employees play a significant role in delivering quality customer services.

Question 20

Empowered employees and virtual workplaces fall into the ________ category of challenges facing managers.

Accepted Answer

Empowered employees and virtual workplaces are both related to changing technology, as they are both outcomes of advancements in communication and information technology. A virtual workplace is a product of technological advancements that allow employees to work from anywhere, while empowered employees are able to make more decisions and take more responsibility thanks to technology that makes information and resources more accessible.

Quiz 1: Introduction to Management and Organizations

Social media is a communications tool which should not be used by managers to ________.

Social media platforms for electronic communication have become popular among employees to share ideas in their personal lives,but have not yet become tools used extensively in the workplace.

Which of the following is TRUE regarding the changes that a manager's job is undergoing?

Redefining organizational values and sustainability are included in the ________ category of changes facing managers.

Innovation is confined to high-tech and other technologically sophisticated organizations.

Impact of concerns over globalization is directly related to digitization changes facing managers.

In order for organizations to survive successfully,managers must create a customer-responsive organization.

In a short essay,describe the importance of customers and social media to the manager's job.Give specific examples where possible to support your discussion.

In a short essay,describe the three main types of managerial skills identified by Robert Katz.Which skills are most important to each level of management,and why? Give specific examples to support your discussion.

Managers who actively make use of social media ________.

Gamification is a new approach being explored by organizations to engage employees.

Today's competitive business environment means that organizations ________.

Success in business today demands ________.

From a business perspective,a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic,environmental,and social opportunities into its business strategies is known as ________.

Risk management falls into the ________ category of changes facing managers.

An adaptable organization should be ________.

A new approach being explored by organizations looking to engage employees and add value to the workplace is called ________.

Which of the following is TRUE regarding a manager's job with respect to customers?

Empowered employees and virtual workplaces fall into the ________ category of challenges facing managers.