Question 1

_____ are skills and knowledge that can be applied to accomplishing work tasks.

Accepted Answer

Abilities are skills and knowledge that can be applied to accomplishing work tasks.

Question 2

Which of the following is an example of an ability?

Accepted Answer

Abilities are skills and knowledge that can be applied to accomplishing work tasks. Leadership is an ability, while being analytical, reliable, flexible, and people-oriented are examples of attributes.

Question 3

Which of the following sections is considered optional while creating a résumé?

Accepted Answer

Increasingly, objective statements are considered optional. Some hiring managers believe they are becoming obsolete.

Question 4

Identifying your career goals helps you:

Accepted Answer

Identifying your career goals helps you accomplish several things in the job search process. First, it helps you frame your résumé and cover letter to project your career hopes. Second, it helps you evaluate how well your abilities and attributes prepare you for your desired career. This process allows you to address those areas where you most need improvement. Finally, it shows employers that you are serious, as well-defined career goals imply seriousness in your approach to work.

Question 5

_____ represents one's ability to maintain effective workplace relationships.

Accepted Answer

Caring is the ability to maintain effective workplace relationships.

Question 6

_____ is the ability to uphold company norms and standards.

Accepted Answer

Character is the ability to uphold company norms and standards.

Question 7

Cover letters and résumés are persuasive messages that:

Accepted Answer

Cover letters and résumés are persuasive messages that show how you meet the needs of your prospective employers.

Question 8

Which of the following additional information adds value to a résumé?

Accepted Answer

Some of the additional information you provide in your résumé may be critical to showing who you are as a person-your attributes. You might consider including some of the following sections: technology skills, professional associations, volunteer work, honors and awards, certifications and licensure, and language abilities. Do not include such personal information as marital status, age, religion, or sexual orientation, as none of this is relevant.

Question 9

A mistake that many job applicants make while creating résumés is:

Accepted Answer

A mistake that many job applicants make is trying to display everything they do well. This approach often ends up sending a scattered message and diluting a central sales theme about your key abilities and attributes.

Question 10

Sam has just completed his master's degree in management and wants to apply for an assistant manager's post at a recruitment firm.Which of the following is the first step Sam should take to create his résumé and cover letter?

Accepted Answer

To create résumés and cover letters that serve your long-term career interests, your first step should be to carefully evaluate your career ambitions and qualifications.

Question 11

One of the best ways to understand a potential employer's needs is to:

Accepted Answer

One of the best ways to understand an employer's needs is to carefully read and analyze the job position announcement. Then, group the requests in the announcement in terms of abilities and attributes. Once you've done this, you're in a good position to decide whether you match these criteria and, if so, to frame your résumé and cover letter to highlight these abilities and attributes.

Question 12

Which of the following is considered additional information in a résumé?

Accepted Answer

Some of the additional information you provide in your résumé may be critical to showing who you are as a person-your attributes. You might consider including some of the following sections: technology skills, professional associations, volunteer work, honors and awards, certifications and licensure, and language abilities. Do not include such personal information as marital status, age, religion, or sexual orientation, as none of this is relevant.

Question 13

Which of the following is guideline for writing an effective résumé?

Accepted Answer

While writing your résumé, the order in which you place your accomplishments and other supporting details shows how you prioritize them. Position your most important contributions first.

Question 14

Which of the following will help you identify your interests, abilities, and attributes?

Accepted Answer

To help you identify your interests, abilities, and attributes, you might consider completing a self-inventory. Start by writing your career goals. Even if you don't yet have clear ones in mind, do your best to imagine the type of work you would like to be doing in five and ten years. Allow yourself enough time to do some soul-searching and research about careers as you develop your goals.

Question 15

_____ focuses on the technical skills to achieve work tasks.

Accepted Answer

Competence focuses on the technical skills to achieve work tasks.

Question 16

Ryan is considered to be a reliable employee at his workplace.Being reliable is a(n) _____.

Accepted Answer

Attributes are personal traits or characteristics. In the job application process, employers are often looking for more than your abilities. They're trying to figure out the kind of person you are. These judgments often come in the form of adjectives, such as reliable, analytical, or people-oriented.

Question 17

Your résumé should tell a story of:

Accepted Answer

Your résumé should tell a story of the value you can provide to a company. Like other persuasive messages, it is stronger if you have a central sales theme.

Question 18

Which of the following is the first step of a job application process?

Accepted Answer

Preparing for the job application process is similar to preparing for other forms of business communication: It involves analyzing your audience (meeting the needs of your employers), developing your ideas (identifying your key selling points), and setting up the message structure.

Question 19

Career summaries focus on the needs of _____.

Accepted Answer

Career summaries are inherently focused on the needs of others (employers), whereas objective statements tend to focus on the needs of self (the job seeker).

Question 20

All of the following is considered additional information in a résumé EXCEPT:

Accepted Answer

Some students wonder if they should include unpaid internships in the work experience section of their résumés. Typically, you should, since they are relevant and legitimate professional experiences.

Quiz 16: Employment Communications