Social networking focuses on those customers who are also socially important.
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Q11: The 80-20 listening differential suggests salespeople should
Q12: When making her sales presentation to an
Q12: Many consumers have an image of salespeople
Q14: In two-way communication, encoding and decoding refer
Q15: The salesperson says, "For the money, you
Q17: The salesperson notices the customer's face shows
Q18: Adapting your communication style to your audience
Q19: If you elect to dress casually, you
Q20: According to the communication process, when a
Q21: Jennifer walks in to her customer's office
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