The 80-20 listening differential suggests salespeople should speak 80 percent of the time and listen 20 percent of the time.

Name: The 80-20 listening differential suggests salespeople should speak 80 percent of the time and listen 20 percent of the time.
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Quizplus · Accepted Answer

The 80-20 listening differential actually suggests salespeople should listen 80 percent of the time and speak 20 percent of the time. This allows them to better understand the customer's needs and tailor their sales pitch accordingly.

The 80-20 Listening Differential Suggests Salespeople Should Speak 80 Percent