Robert smiles a lot when he makes presentations to prospective buyers of his product. He says he uses the smile to communicate the idea he is a friendly, helpful salesperson. In terms of the communication process, translating this idea into a smile is his way of:
A)decoding.
B)deceiving.
C)encoding.
D)encroaching.
E)deciding.

Question

Quizplus · Accepted Answer

Encoding is the process of translating ideas and thoughts into a message or language that can be understood by others. In this case, Robert is translating his idea of being a friendly, helpful salesperson into a smile, which is a form of nonverbal communication.

Robert Smiles a Lot When He Makes Presentations to Prospective