The majority of customers do not openly discuss their concerns when they are dissatisfied.

Question

Quizplus · Accepted Answer

According to various studies, it is true that the majority of customers do not openly discuss their concerns when they are dissatisfied. Many customers prefer to simply stop doing business with the company instead of complaining directly. This is why it is important for companies to proactively solicit feedback from their customers and provide multiple channels for them to share their thoughts and concerns.

The Majority of Customers Do Not Openly Discuss Their Concerns